Shipping Policy

Last updated: August 28, 2026

Thank You for Choosing Valwerk

Thank you for visiting and purchasing from Valwerk.

This Shipping Policy explains the shipping options, estimated delivery times, shipping charges, and other important information regarding the delivery of orders placed through our online store.

Free Shipping

We offer free tracked standard shipping on orders over €50.

For orders below the free-shipping threshold, the applicable shipping fee will be calculated according to the destination country and displayed during checkout before the order is completed.

Shipping times shown below are estimated working days and begin once the order has been dispatched.

Shipping Destinations and Delivery Times

At this time, Valwerk ships to the following European Union countries:

The delivery periods above are estimates and may occasionally vary due to circumstances outside our control.

The final shipping price applicable to your order will always be displayed at checkout.

Order Processing

Orders are normally prepared for dispatch within 24 hours, excluding weekends and public holidays.

Please note that delivery times are counted from the date your order is dispatched and not from the moment the order is placed.

During periods of particularly high order volume, including seasonal periods such as September through December, processing or delivery may take longer than the estimated timeframe.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you by email or telephone.

Delivery Services

Valwerk uses established postal and courier services (mostly DPD or GLS) to deliver orders, depending on the destination and shipping option selected.

Standard shipments are sent using tracked delivery services.

Where an express delivery option is available, the applicable courier and delivery timeframe will be displayed during checkout.

The shipping carrier assigned to an individual order may vary depending on the destination, availability, and selected delivery method.

International Shipping

At present, Valwerk ships only to the European Union countries listed above.

If your country is not currently available as a shipping destination, you may contact us at info@valwerk.com. We can then determine whether delivery to your location may be possible.

Additional shipping charges, customs requirements, taxes, or other costs may apply to destinations outside our standard shipping area.

Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

The email will include a tracking number or tracking link, allowing you to follow the progress of your shipment.

Please allow some time for the tracking information to become active after the parcel has been handed over to the carrier.

Delivery Issues and Damaged Packages

Please inspect your package and the products inside as soon as your order arrives.

If your parcel appears to have been damaged during transportation, we recommend keeping the original packaging and taking photographs of the package and the affected product.

Please contact us at info@valwerk.com as soon as possible and provide your order number together with relevant photographs or other information regarding the issue.

We will review the situation and assist you with the appropriate next steps.

Delayed or Missing Shipments

Although we work with reliable shipping partners, delivery delays can occasionally occur due to circumstances such as carrier disruptions, unusually high shipping volumes, public holidays, weather conditions, or other events outside our reasonable control.

If your parcel appears to be significantly delayed or the tracking information indicates a problem with delivery, please contact us at info@valwerk.com.

We will review the available tracking information and, where appropriate, assist with contacting the relevant carrier.

Returns and Refunds

If you need to return an item after receiving your order, please refer to our Refund Policy for detailed information about eligibility, return procedures, shipping costs, and refunds. Link

For questions concerning a return or refund, please contact us at:

info@valwerk.com